Senior Assistant, Customer Fulfilment Services 

DEPARTMENT : Operations Department

  • Responsible for the day-to-day operations and settlement process
  • Responsible for all matters related to transactions settlement in particular adjustment requests by member banks, merchants and services partners
  • Handle enquiries from member banks, merchants and service partners
  • Handle ATM card captured by member banks and service partners
  • Ensure reconciliation files are delivered accurately and timely
  • Provide monthly adjustment files to Accounts Department
  • Assist in the UAT for system enhancement
  • Handle correspondence and general clerical duties
  • Obtain and review documentations for external service providers
  • Perform any other duties as assigned by superior from time to time 

  • Possesses Diploma or above with at least 2 years’ working experience
  • Detail-minded with good communication skills
  • Able to work under pressure, hardworking, self-initiative and responsible
  • Proficient in both written and spoken English and Chinese, Mandarin is an advantage
  • Proficient in MS Office applications (Word, Excel, PowerPoint)


We offer competitive remuneration package and career prospects to the right candidate. Salary will be commensurate with qualifications and experience. Our attractive remuneration package includes 5-day work week, year-end bonus, performance bonus, dental and medical benefits, employer voluntary contributions to MPF, education allowance, staff well-being sponsorship, birthday leave, marriage leave, family care leave, etc.

Interested candidates please send your full resume stating contact details, current and expected salary to

Personal data collected will be used for recruitment purpose only. We are an equal opportunity employer.