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Production Support Specialist

Department: Operations

  • Provide 24-hours support as focal contact point for data processing / data centre incident escalation, perform incident and change assessment, user co-ordination and communicate to business on the Data Processing related activities and service impacts
  • Review and handover technical platform related operations procedures and guidelines to Shift Leaders / Operators, design batch job schedules and file transfer process, configure batch job schedulers, carry out software / applications version control, patches deployment and program migration activities
  • Design and implement the various periodical backup for systems and applications and ensure the restoration results are meeting the expectations.  Perform periodical housekeep functions to free up capacity
  • Conduct operations review to ensure system and process readiness; and coordinate regular systems/applications maintenance with IT and customers
  • Coach Shift Leaders / Computer Operators to carry out daily data processing and operations
  • Supervise physical security system operations to fulfil safety requirements

  • University Degree in Computer Science or other IT professional related qualification
  • Minimum 10 years relevant working experience, preferably in banking or financial institutions sector, including incident and change management, production and change control, IT operations, dealing with services providers and project management
  • Customer-oriented, good communication and interpersonal skills
  • Strong problem solving skill and analytical mindset
  • Good command of written and spoken English. Ability in mandarin speaking considers as advantageous


We offer competitive remuneration package and career prospects to the right candidate. Salary will be commensurate with qualifications and experience. Our attractive remuneration package includes 5-day work week, year-end bonus, performance bonus, dental and medical benefits, employer voluntary contributions to MPF, education allowance, staff well-being sponsorship, birthday leave, marriage leave, family care leave, etc.

Interested candidates please send your full resume stating contact details, current and expected salary to Human Resources Department (hr@jetco.com.hk).

Personal data collected will be used for recruitment purpose only. We are an equal opportunity employer.